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Safe With Us

Safe With Us

We are delighted to present our Safe With Us commitment, designed to give our customers and students peace of mind for their 2021 summer school booking.

The world has changed, so we’re adapting

There is no denying that the COVID-19 pandemic has brought significant change to our everyday lives.  Almost every aspect of how we live, learn, travel, work and socialise has been altered.

At Oxford Royale, we were incredibly sad that circumstances beyond our control meant we were obliged to cancel and postpone our 2020 summer schools.  2020 was the first summer in our 16-year history that we were unable to welcome guests to our magical host venues.

With that disappointment behind us, we now look forward to summer 2021.  We do so with a reinvigorated, whole-hearted belief in the power of educational travel to delight, to broaden the mind, and most importantly to inspire people to future success and to be forces of positive change in our world.

Our team is more determined than ever to deliver life-changing summer schools in 2021, and we have already started the planning for those summer schools in earnest.

Of course, the safety of our students, customers and staff will always be our number one priority.  In addition, we appreciate that the world is a more uncertain place right now, and customers will be seeking additional peace of mind when booking their summer schools for 2021.

Safe With Us

With those two points at the forefront of our minds, we are delighted to present you with details of our Safe With Us commitment.

Oxford Royale Safe With Us shield

Safe With Us consists of two important initiatives, about which you can read more below.

Our Full Refund guarantee

We understand that, in these uncertain times, our customers and students are seeking additional reassurance that their deposits or down-payments for any travel will be returned to them if circumstances mean they cannot attend, or decide not to attend.

In response to this, we are pleased to announce our Full Refund guarantee.

Should you book a place on one of our 2021 summer schools and subsequently decide to cancel, we will return all of your fees paid, provided you notify us of your intention to cancel on or before Friday 15 January 2021.  This is regardless of the reason for the cancellation.

This allows our customers and students to secure their first choice of summer school course, dates and university campus, with complete peace of mind that, should they want or need to cancel for any reason at all, they will receive a full refund of their fees paid before the above date.

More information and terms relating to our Full Refund guarantee will be published in due course.

Our Safety Charter

At ORA, we have always been committed to reaching the highest standards of health and safety, and have built an industry-leading approach to keeping our students, customers and staff safe, healthy and happy at our summer schools.

As a result, we have a robust set of protocols and rules already in place that are designed to ensure health and safety at each of our campuses in a normal summer.

However, we recognise that 2021 is unlikely to be a normal summer and additional measures will likely be needed.

One of the most wonderful things about our summer schools is that they give students from around the world the opportunity to come together as a group, united in their passion for learning whilst living and studying together in the environment of a top UK university.

At ORA, we are committed to giving students the chance to experience that sense of community and belonging, whilst also recognising that mixing together en-masse may still present the COVID-19 virus with the conditions it needs to spread.

With that in mind, we are pleased to present our Safety Charter. Our Safety Charter is divided into three parts.

  1. Firstly, it details the measures that are already built into our programmes, as a result of our commitment to the highest standards of health and safety (we have been recognised with awards from RoSPA in both 2018 and 2019).
  2. Secondly, at this early stage in the planning for summer 2021, our Safety Charter details the elements of our summer schools that we are currently reviewing, and potential additional measures or alterations that we may have to adopt and make in summer 2021 to keep everyone safe should the public health situation remain the same or worsen.
  3. Finally, as we move closer to summer 2021, our Safety Charter will confirm the additional measures we decide to take to keep our students, customers and colleagues safe. These decisions will be informed by the latest science and guidance from the UK government and Public Health England.

Our experienced Operations team will keep all the elements of our summer schools and potential risk mitigation measures under constant review, and will update our Safety Charter when we have additional information to tell you, or changes to confirm.

We are completely confident that, even in a world with COVID-19, we can deliver safe summer schools that feature the absolute best of ORA – positive, life-changing programmes that will push the boundaries of our students’ knowledge, give them an authentic taste of university life, enable them to meet people from all around the world, and inspire them to future greatness in their studies and careers.

More information about our Safety Charter will be released in due course – please bookmark this page and check back soon.

Feedback

At Oxford Royale Academy, we believe in the power of customer feedback as a driver and as a motivation for us to improve.  We would, therefore, be delighted to receive your feedback regarding our Safe With Us commitment, and the initiatives contained therein. You can contact us via this page, or call us on +44 (0) 1865 954800.

And finally…

The Safe With Us logo will be appearing on all of our digital and printed materials, and will stand as a reminder of our commitment to your safety and your peace of mind. Look out for it appearing across all of our materials and channels very soon.

We cannot wait to welcome you to ORA and to our wonderful host venues in summer 2021, and we look forward to giving all of our students the unforgettable summer experience they deserve.